Who We Are
Harmony Haven Ltd provides domiciliary care and supported living services, regulated by the Care Quality Commission (Provider ID DPL-1751082).
As data controller, we are responsible for determining how personal information is collected and used.
Information We Collect
We may collect and process personal information including:
- Name, address and contact details
- Date of birth
- Emergency contact information
- Employment information
- Recruitment and application information
- Referral information
- Health and support needs information
- Correspondence and communications
- Website enquiry information
- Information provided through forms, telephone calls, emails and meetings
When you visit our website, we may also collect technical information such as your IP address, browser type, device information, website usage data, and cookie information.
Why We Use Personal Information
- To deliver care and support services
- To manage referrals and enquiries
- To recruit and manage staff
- To safeguard people we support and our staff
- To meet legal and regulatory obligations, including our duties to the CQC
- To investigate complaints and incidents
- To improve our services
- To communicate with service users, families, professionals and stakeholders
- To protect the health, safety and wellbeing of those we support
Our Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Consent
- Performance of a contract
- Compliance with a legal obligation
- Protection of vital interests
- Performance of a task carried out in the public interest
- Legitimate interests
Where special category information (such as health information) is processed, we ensure that an additional condition under UK GDPR is also met.
Sharing Personal Information
We may share information where necessary, and where there is a lawful basis to do so, with:
- Local authorities
- NHS and healthcare professionals
- Social workers
- Regulatory bodies, including the CQC
- Safeguarding agencies
- Legal advisers
- Auditors
- Emergency services
How We Protect Information
Harmony Haven Ltd takes the security and confidentiality of personal information seriously. We have appropriate technical and organisational measures in place to protect personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction.
Personal information is only accessible to authorised individuals who require access to perform their duties. All employees and contractors have a legal, professional and contractual duty to keep personal information secure and confidential.
Measures we have in place include:
- Policies and procedures for the secure handling, storage, retention, and disposal of personal information
- Role-based access controls and secure, password-protected systems
- Regular monitoring of information systems
- Information security incident and data breach reporting procedures
Your Information Rights
Under data protection legislation, you have a number of rights regarding your personal information. These include:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights relating to automated decision-making and profiling
Some rights may only apply in certain circumstances.
Data Protection Queries, Concerns and Complaints
If you have any questions about how we use your personal information or wish to exercise your information rights, please contact us.
Harmony Haven Ltd
Email: enquiries@theharmonyhaven.co.uk
Telephone: +44 73 6760 0460
Address: Corby Business Centre, Eismann Way, Corby NN17 5ZB
If you remain unsatisfied, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.